Services

LogicalOutcomes is a non-profit consulting organization that sponsors SIS. We provide a broad range of evaluation and research, mainly for other non-profits in Canada and internationally. We can help you design and manage any part of an evaluation, and by using SIS we can save money and create an ongoing monitoring and evaluation system that doesn’t require ongoing consultants.

LogicalOutcomes was founded by Dr. Gillian Kerr, an organizational psychologist with thirty years of experience in evaluation, program design and policy analysis. Our President, Martha McGuire, is a fellow of the Canadian Evaluation Society and one of the leading evaluators in Canada. We have a team of analysts and researchers who can handle any size of project.

Services include:

  • Evaluating programs and policies
  • Designing monitoring and evaluation systems
  • Selecting indicators
  • Setting up client management systems
 

Evaluating programs and policies

An evaluation can range from $2,000 to $300,000, depending on its complexity and scope. We created SIS to reduce the costs of evaluation and to help organizations set up a system that enables them to evaluate themselves. For $2,000 we would develop an evaluation plan and logic model, select measures, customize and implement instruments, and help you collect and analyze data. After that initial investment, you may be able to manage your own evaluations using the SIS platform with minimal involvement from external paid consultants.

To estimate the cost of evaluation consulting we would start by talking to you and getting an idea of your needs (at no charge, of course). Then we would suggest a Statement of Work, or go through a proposal process, whichever meets the procurement process of your organization. Contact us for a free consultation.

After our discussion you may want to buy one of our SIS support packages. Each of them provide a quick evaluation start-up at a predictable price.

Designing monitoring and evaluation systems

We can help you design an overall monitoring and evaluation (M&E) system for your organization that minimizes expense and staff burden.

The steps include:

  • Analyzing what your funders and donors are requesting, and translating them into the minimum number of data elements using standard metadata definitions that can be used across your whole organization
  • Assessing your current information systems to see whether they can meet your needs without additional investment in more platforms
  • Reviewing your current feedback processes (e.g., client suggestions and complaints, critical incident monitoring, staff concerns)
  • Reviewing your program logic models and indicators, and suggesting new indicators that are more useful, less expensive, and/or more accurate predictors of your outcomes
  • Designing a system that builds on your current resources and enables your organization to learn and improve rapidly
  • Providing training and support to your staff as you implement the new system

Selecting indicators

It’s not easy to select good indicators for programs. Indicators should be supported by evidence, link to the relevant outcomes,  give useful information to implementers about how to improve the effectiveness of their programs, and be feasible to collect and analyze.  

The best indicators provide guidance on program design, and help organizations communicate their impact. 

As just one example, the model developed by the University of Wisconsin Population Health Institute lets counties identify how their programs fit into a broader vision of health:

County Health Rankings Model UWPHI, 2014
County Health Rankings Model UWPHI, 2014

We refer to dozens of indicator banks like this one when we design evaluation frameworks.

Setting up client management systems

Working with KoNote, our open source client tracking program, we can design and implement a client management system that is highly secure, flexible and inexpensive. KoNote allows organizations to define multiple programs, each with its own intake and progress indicators, and track individual clients over time. 

Once we have helped you set it up, you can continue to develop it on your own or you can hire us occasionally to add elements. It is not a web-based program, so you are much less vulnerable to data breaches than most online systems. Furthermore, sensitive programs within an organization (like services to people who have HIV/AIDS, history with the criminal justice system or vulnerability to gender-based violence) can have their own separate installations to protect confidentiality.